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| Accept returns: |
yes |
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| Buyer must return the product within: |
7 days |
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| Return shipping paid by: |
buyer |
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| Accepted condition: |
unopened |
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| Refund given as: |
money back |
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| Refund given within: |
14 days |
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| Restocking fee: |
shipping cost |
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Policy Details:
At Exolix, we are committed to providing the best possible shopping experience. If your order doesn't meet your expectations, please review our return policy below.
1. Eligibility for Returns
You may request a return or exchange if:
The item is defective or damaged during shipping.
You received the wrong product, quantity, or color.
The product is unused, unopened, and in its original packaging with seals intact.
The return request is submitted within 3 days of receiving the item.
2. Non-Returnable Items
We do not accept returns or exchanges if:
The product has been used, opened, or is not in its original condition.
The item is classified as non-returnable for hygiene reasons (e.g., opened cosmetics or skincare).
You simply changed your mind (e.g., wrong shade, no longer want the item, etc.).
3. How to Request a Return
Email us at [email protected] with the subject: Return Request - Order #YourOrderNumber
Include clear photos/videos of the item and a description of the issue.
Our support team will respond within 24–48 hours with next steps.
If your return is approved, you may choose:
A replacement item
A refund (excluding shipping costs if applicable)
4. Shipping Costs
Free return shipping if the issue is due to our error (wrong or damaged product).
Customers are responsible for return shipping costs for any other reason.
5. Processing Time
Return/exchange requests are typically processed within 3–7 business days after we receive the returned product.
Need Help?
Email: [email protected]
Website: https://exolix.ecrater.com/
Thank you for shopping with Exolix – where beauty meets care and confidence.
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